Frequently Asked Questions
Explore the FAQs to ensure you're well-prepared to embark on your brick set journey with us.
Explore the FAQs to ensure you're well-prepared to embark on your brick set journey with us.
1. What is a BrickSet rental service? A BrickSet rental service allows you to rent LEGO or brick sets for a specified duration, providing a cost-effective and convenient way to enjoy building and playing with various LEGO creations without the commitment of purchasing.
2. How does the rental process work? To rent a BrickSet, simply browse our collection, select the set(s) you'd like to rent, choose the rental duration, and proceed to checkout. We'll ship the set(s) to your address, and after the rental period, you can return the set(s) using the provided packaging and pre-paid return label.
3. What is included in a BrickSet rental package? Each rental package includes the LEGO or brick set of your choice, a set of instructions, and a return shipping label. We ensure that all pieces are thoroughly cleaned and sanitized before being shipped to you.
4. How long can I rent a BrickSet? The rental period is customizable, ranging from a few days to several weeks. You can choose the duration that suits your schedule and allows you to fully enjoy the building experience.
5. Are the sets sanitized between rentals? Yes, we take hygiene seriously. Before each rental, all pieces are carefully sanitized to ensure a clean and enjoyable building experience. We use industry-standard cleaning practices to maintain the highest standards of cleanliness.
6. What happens if I lose a piece during the rental period? We understand that accidents happen. Small, replaceable pieces are expected to go missing occasionally. However, if a significant number of pieces are lost or damaged beyond repair, additional charges may apply. Please refer to our Terms and Conditions for more details.
7. Can I purchase a set after renting it? Absolutely! If you fall in love with a particular set during your rental period, you have the option to purchase it at a discounted price. Contact our customer service for details.
8. Is there a subscription option available? Yes, we offer subscription plans for those who want to receive a new BrickSet regularly. Choose from our subscription options to keep the building excitement alive without the hassle of repeated ordering.
9. Can I cancel or modify my rental order? Yes, you can modify or cancel your rental order before it is shipped. Once the set has been shipped, modifications are not possible, and the standard cancellation policy applies.
10. How much does shipping cost? Shipping costs are calculated during the checkout process based on your location. We strive to offer competitive shipping rates to make the rental process as affordable as possible.
If you have any other questions or concerns, feel free to contact our customer support team. Happy building!